WE OFFER A FULL MONEY-BACK REFUND WITHIN 30 DAYS OF PURCHASE.
We hope that you will be happy with your LeJu order. However, if within 30 days of purchase you change your mind, we will be happy to offer you a full refund credited to the card used in the original sales transaction.
All pieces must be returned in a new and unworn condition and in their original, undamaged packaging along with your completed returns note.
Please note that earrings are excluded from the refund policy due to hygiene reasons. We are unable to refund or exchange any earrings purchased at LeJu Ltd. Also exempt from any refund or exchange are Bespoke, made to order items or jewellery altered to a customer request.
LeJu will not refund the original postage costs.
To return an item to us, please follow the below steps:
- Please contact our customer care team to request a return by sending and email to officeleju@gmail.com
- If you return a product without informing us, it may result in us being unable to process your return.
- Please mention your order number, the item you want to return and the reason.
- Please pack the item(s) securely and include the invoice or packaging slip. If these are not available any longer, then please do not forget to mention your order number and name on a separate piece of paper.
- Please note that we don’t include return labels with orders. When you contact customer care they provide you with the returns address.
- Return the item to us via a secure, trackable service. You will need to obtain a proof of postage receipt when you send your item to us.
- LeJu Handmade SL does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.
International Returns
LeJu Handmade SL. does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer. Therefore we strongly recommend using a secure and tracked service to return the goods to LeJu.
Please take care if a customs declaration form is required, to correctly mark the goods as a 'Returned Item'. This will ensure that no additional customs fees are incurred. In the instance that a item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.
If you are at all uncertain about how to correctly fill in the customs form, then please speak with the relevant customs or post department before returning the item. Alternatively you can contact the customer service team for further assistance on officeleju@gmail.com
Please Note
Any returns received without order number and name will result in a delay in your refund being processed, and in some circumstances may be returned to the sender.
Returns received outside of the above stated timelines are accepted at the discretion of LeJu Ltd.
Refunds will be issued within 10 days of receiving your return.
All refunds of undamaged and unworn products that have been correctly return, will be credited to the customer via the original method of purchase.
Returning Faulty Goods
In the rare event that goods are delivered faulty or damaged please email us so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact customer services immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.
Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 3 months after delivery. All items that are returned as faulty will be assessed by LeJu Ltd, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repairs service for such items. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred.
Gift Returns
If you have received an item as a gift, we will happily offer an exchange for an item of the same or greater value.
Please note that the above terms still apply to all exchange requests.
Online Order Cancellation
If you wish to cancel an order placed online at lejudesigns.com please phone our customer service team on officeleju@gmail.com
Please note that orders can only be cancelled if they have not already been dispatched. If your order has been dispatched, then we are unable to redirect it, so request that you follow the above return instructions upon receipt.
The above does not affect your statutory rights.